Safety

• Guests are no longer required to wear a mask when inside and when navigating through the facility.
• We have incorporated touchless contact points wherever possible — hand sanitizing stations, bathroom fixtures even touchless payment and check-in
• If you are showing COVID-19 symptoms or feeling unwell for any reason, we kindly ask that you stay home

Hero Room

Warrior Course: Participants must sanitize their hands before and after going on the course. New sanitizing stations are available at the beginning and end of the course for participants.

Meltdown: Participants must sanitize their hands before and after going on the ride. A new sanitizing station is available at the entrance of the Meltdown.

Dodgeball: Participants must sanitize their hands before and after going on the Dodgeball Court. A new sanitizing station is available at the entrance of the court.

Basketball and Jousting: Participants must sanitize their hands before and after playing basketball or participating in jousting. Jousting pads will be wiped down between each set of users. Basketballs will be wiped down every 30 minutes.

High Ropes Course: Participants must sanitize their hands before and after going on the course. Course and high touch points are sanitized regularly throughout the shift and a detailed clean every morning. Harness and safety equipment are sanitized in between each use. Ropes Staff will wear protective eyewear if unable to maintain 2 meters distance from unmasked guests.

Arcade

• Sanitizing stations are in multiple areas around the Arcade. Participants will be encouraged to sanitize often, throughout gameplay.
• Signage in the Arcade will encourage physical distancing.
• Arcade games will be sanitized regularly by a dedicated staff person. They will spray the cleaner onto a rag, instead of directly on the games. Games will be wiped clean immediately with a dry cloth.

Canteen

• Chairs once pulled out from a table are 2 meters from chairs at other tables.

Staff Responsibilities

• Before returning to work from an illness, each staff member will be required to sign a health declaration form
• Each staff member will complete an extensive training session led by Mosaic Medical

1. All climbers, bouncers & warriors & must complete a waiver form.
2. Follow individual safety rules at each attraction.
3. No horseplay or boisterous behaviour.
4. Persons under the influence of drugs/alcohol are prohibited from participating in any Hero Room attractions – this includes all trampoline attractions, high ropes attractions and warrior courses. If our staff feel that a guest is under the influence of drugs or alcohol, we can refuse their right to participate in those attractions.

1. Guests must be older than 6 years old to access the trampoline area.
2. Food and drink are not permitted in the trampoline area.
3. Trampoline socks are mandatory for the safety of our visitors.
4. Shoes and bare feet are not permitted due to safety and cleanliness.
5. Remove all items and valuables from your pockets before entering the trampoline — lockers are available to store items.
6. The Factory is not responsible for lost or stolen items.
7. Rough play is not permitted — guilty parties may be asked to leave the area.
8. Please be considerate of those around you at all times.
9. Please respect The Factory staff at all times as they are here to ensure the safety of our visitors and enhance your experience.
10. Guests are encouraged to utilize the entire trampoline experience and are not to hog one area at the expense of other guests.
11. Please report accidents and injuries to The Factory staff so that they can be dealt with in a professional manner.
12. No running around the structure.
13. The trampoline park is not wheelchair accessible. We require full mobility for the safety of our visitors.
14. The Factory follows Health Canada and The Canada Safety Council’s recommendations that children under 6 years of age not use trampolines.
15. The Factory is a fully inclusive venue and we strive to provide activities for persons of all levels of ability. We do, however, strongly emphasize that any guests with medical conditions (including pregnancy) should consult with their physician prior to engaging in the activities offered at the factory. If you have any questions about what accommodations can be made prior to your visit, please contact us through the website, by e-mail or by phone.
16. Persons under the influence of drugs/alcohol are prohibited from participating in trampoline attractions.

1. Do not double bounce another jumper.
2. Do not attempt double flips.
3. One person per square.
4. No rough play.
5. Be considerate of other jumpers.
6. Persons under the influence of drugs/alcohol are prohibited from participating in Free Jump attractions.

1. One person at a time.
2. No flips.
3. No hanging on the rims.
4. Must have a ball to participate.
5. Pass the ball to the next person in line after your turn.
6. Persons under the influence of drugs/alcohol are prohibited from participating in Basketball trampoline attractions.

1. The objective of dodgeball is to eliminate all players of the opposing team by throwing one of 4 balls and hitting opposing players below the shoulders.
2. You must NOT cross the middle divider of the dodgeball court.
3. No Headshots (headshots include any hit above the shoulders). Players will receive a warning, if it continues after the first warning you will be asked to leave the Dodgeball court.
4. No player can hold the ball for longer than 5- 10 seconds.
5. No kicking the dodgeballs
6. All Players are expected to be respectful of others.
7. The Factory promotes a positive, safe, supportive and fun environment for all guests and staff.
8. Persons under the influence of drugs/alcohol are prohibited from participating in Dodgeball trampoline attractions.

1. Do not enter the jousting pit until previous players have exited the arena.
2. No hitting opponents in the head with the jousting pole.
3. No pushing opponent off the balance beam.
4. Exit the foam pit immediately.
5. Do not climb under the foam.
6. Only two people at a time in the jousting arena.
7. Persons under the influence of drugs/alcohol are prohibited from participating in the Battle Beam.

1. Do not try if you are pregnant.
2. Do not hang onto the spinning boom.
3. Do not bounce against the netted sides.
4. Do not run around the game.
5. Do not cross bounce onto other trampolines.
6. Persons under the influence of drugs/alcohol are prohibited from participating in the Meltdown Spinning Arm.

DO NOT GO ON ROPES COURSE WITHOUT SUPERVISION

1. Must have a reach of 68″ to participate. Cannot weigh over 275lbs.
2. Persons under the influence of drugs/alcohol are prohibited from participating.
3. Persons who are suffering from certain health problems and under the care of a physician, for example, have back/spinal column issues, joint ailments, high blood pressure, or cardiovascular problems, shouldn’t participate.
4. Pregnant women are prohibited from participating due to the harness position.
5. Use washroom before entering the course.
6. Check that hair is tied up and out of your face.
7. No jewellery or watches.
8. Must wear indoor athletic closed-toed shoes.
9. Check that all pockets are empty and nothing can fall (especially phones).
10. Check your harness to ensure it is tight and secure in all areas (6 straps).
11. Must complete Clic-it, zip line, and free-fall orientation before entering the course.
12. Avoid more than 1 person per element and 3 people per platform.
13. Never put your head or limbs inside the Clic-it system.
14. Keep your head below the safety cable at all times.
15. Use the zip-line pulley to cross elements that you may not be able to do.
16. No horseplay.
17. Persons under the influence of drugs/alcohol are prohibited from participating in the High Ropes Course.
18. The Factory is a fully inclusive venue and we strive to provide activities for persons of all levels of ability. We do, however, strongly emphasize that any guests with medical conditions (including pregnancy) should consult with their physician prior to engaging in the activities offered at the factory. If you have any questions about what accommodations can be made prior to your visit, please contact us through the website, by e-mail or by phone.

1. Absolutely NO dropping or throwing anything from the lookout platform.
2. The Factory is not responsible for any lost or damaged items.
3. Please be considerate of guests below.
4. Persons under the influence of drugs/alcohol are prohibited from participating in the Ropes Platform.

The warrior course is recommended for kids 8 and above who are at least 4 feet (48 inches) tall.

1. Only one warrior per lane at a time.
2. Use the obstacles as intended.
3. Always wait until the warrior in front of you clears the obstacle before proceeding.
4. Always land on your bum when falling.
5. Appropriate clothing is required.
6. Participants are under the court supervisor’s instructions/supervision at all times.
7. Do not attempt any skills beyond your ability
8. Do not climb on the outside of the structure.
9. No flips, dives, sitting or laying down in the pits.
10. Do not hang upside down
11. Do not attempt the course backwards
12. Horseplay is not allowed.
13. Persons under the influence of drugs/alcohol are prohibited from participating in the Warrior Course.
14. The Factory is a fully inclusive venue and we strive to provide activities for persons of all levels of ability. We do, however, strongly emphasize that any guests with medical conditions (including pregnancy) should consult with their physician prior to engaging in the activities offered at the factory. If you have any questions about what accommodations can be made prior to your visit, please contact us through the website, by e-mail or by phone.

1. Children must be supervised by an accompanying adult (18+) at all times. The Factory staff are not replacements for parental supervision and The Factory does not accept responsibility for the supervision of your children.
2. You must be 6 years of age or younger in order to access the playground structure. Accompanying adults are permitted to enter the structure if the child needs help.
3. No food, drink, or chewing gum is permitted in the playground structure.
4. Shoes must be removed prior to entry into the playground structure.
5. Socks must remain on at all times — socks are available for purchase at The Factory gift shop.
6. Only 1 person is allowed on each slide at a time – please wait for the slide to be empty and the area below to be clear before taking your turn.
7. No climbing up the slides or on the interior netting.
8. No climbing on the outside of the playground structure.
9. Remove all items and valuables from your pockets prior to entering the structure. The Factory is not responsible for lost or stolen items.
10. No rough play is allowed in the playground — please be considerate of those around you.
11. Bullying or aggressive behaviour is not permitted. Offending parties may be asked to leave the structure.
12. Please report any accidents so that The Factory staff may respond accordingly.
13. Children should use the washrooms and wash their hands prior to entry.
14. It is recommended that children who are feeling unwell should remain out of the structure for the health and safety of other guests.